ESHO BABATUNDE JOSHUA

Managed high-volume customer transactions and inquiries, ensuring operational efficiency and exceptional service in a fast-paced retail environment.

• Delivered excellent customer service in a high-volume retail environment, consistently achieving positive customer feedback.
• Processed an average of 100+ accurate cash and credit transactions daily, maintaining 99% accuracy rates.
• Effectively resolved customer inquiries and complaints, improving satisfaction and ensuring professional service delivery.
• Actively promoted store loyalty programs, contributing to increased customer retention and repeat business.

Drove direct sales and customer engagement at field marketing events, enhancing product understanding and lead generation.

• Achieved direct sales targets by engaging customers at field marketing events, consistently exceeding monthly quotas by 15%.
• Articulated the value proposition of services and products to potential customers, resulting in a 20% increase in product adoption.
• Captured an average of 50+ qualified contact details from potential customers for follow-up, boosting lead generation efforts.
• Addressed customer concerns and issues promptly and professionally, contributing to enhanced brand reputation and customer trust.

Oversaw daily office operations and provided comprehensive administrative support, ensuring efficient workflow and effective customer relations.

• Managed daily operations for a large office, including inventory management, filing, and data entry, ensuring 95% accuracy in records.
• Streamlined administrative processes, leading to a 10% increase in workflow efficiency and improved office productivity.
• Provided high-level customer service by effectively interacting with clients daily to resolve inquiries and provide support.
• Assisted upper management with scheduling and coordination of daily activities, improving executive efficiency by 15%.